I received reply from support that I've been credited 299/pack for thier error. This is simply not acceptable for falsely advertising these packs If some of you want to chalk this up to a minor error that's your decision, but anything less than a full refund to everyone effected isn't sufficient imo. AND the bugged packs are still for sale (haven't tested so happy to be wrong here).
I'll take a stand for those that may want to stay quiet. Gacha games have to be held to an incredible level regarding there drop rates. Errors like these cannot happen.
I received reply from support that I've been credited 299/pack for thier error. This is simply not acceptable for falsely advertising these packs If some of you want to chalk this up to a minor error that's your decision, but anything less than a full refund to everyone effected isn't sufficient imo. AND the bugged packs are still for sale (haven't tested so happy to be wrong here).
I'll take a stand for those that may want to stay quiet. Gacha games have to be held to an incredible level regarding there drop rates. Errors like these cannot happen.
Got the same answer... question is where can I get a GR superrare for 299 Gold???
@Hutch_Tim where are the packs which guarantees a German renaissance superrare for 299 Gold?
Is this still on the legal side? For me its false advertisement. You cant offer X but sell Y, then compensate a bit. People want the offered product or their funds!
Is this still on the legal side? For me its false advertisement. You cant offer X but sell Y, then compensate a bit. People want the offered product or their funds!
Depends on your definition of legal is. From the side of the law it's likely a gray area. From the TOS from Apple/android/Amazon app stores it is definitely not.
I'm giving Hutch time to do what's right as they've been really good in the past before I go off in the deep end by contacting them.
Oh and on this touch point, I'd be very interested to see what the app stores policy on changing rarities on items pulled from loot boxes
Had the same before with a 80s pack sold as 90s pack or vice cersa. The compensation was 400 or 500 gold. Seems not just rewards have been balanced. Edit:Just reveived mine, thanks support for taking care of it.
Yep received my compensation which allowed me to buy 5 remaining CF with the rest of my saved gold. Oooh an Epic... oh an RQ23 BMW Convertible... sigh, the rest the usual dross... and still no bloody RUF BTR
Yep received my compensation which allowed me to buy 5 remaining CF with the rest of my saved gold. Oooh an Epic... oh an RQ23 BMW Convertible... sigh, the rest the usual dross... and still no bloody RUF BTR
but the packs are still bugged. Do you get for the latest packs now a compensation too?
Yep received my compensation which allowed me to buy 5 remaining CF with the rest of my saved gold. Oooh an Epic... oh an RQ23 BMW Convertible... sigh, the rest the usual dross... and still no bloody RUF BTR
but the packs are still bugged. Do you get for the latest packs now a compensation too?
And now i can buy another bugged pack with the conpensated gold? Sorry but thats just not enough...
You got compensated? I still waiting for response..
Now that I understand. Didn't buy any but I'm glad this was handled correctly in the end, at least in this case.
I dont think this was handled correctly. This is probably breaking CMA rules. We basically bought CF packs for 1,599 G and did not get the advertised super rare that should have been included. In compensation they are awarding 299 G for each CF pack, which does not allow to purchase a GR super rare (GR ceramic costs 599 G). Granted, you get extra D/E cars and perhaps even a very small chance for legends / epics / urs if you use the compensation gold to buy GR ceramics, but I do believe GR cars have a higher value to players right now, so this is still misleading advertising as I see it, not adequately compensated.
Also we still have no definite proof that packs were not bugged re. legendaries and epics drop rates, whereas anectodal evidence would point to the fact that they were bugged (not one single S drop posted on the forum, that I have seen).
I cant be bothered but I really wish someone would take this to the CMA.
I dont think this was handled correctly. This is probably breaking CMA rules. We basically bought CF packs for 1,599 G and did not get the advertised super rare that should have been included. In compensation they are awarding 299 G for each CF pack, which does not allow to purchase a GR super rare (GR ceramic costs 599 G). Granted, you get extra D/E cars and perhaps even a very small chance for legends / epics / urs if you use the compensation gold to buy GR ceramics, but I do believe GR cars have a higher value to players right now, so this is still misleading advertising as I see it, not adequately compensated.
Also we still have no definite proof that packs were not bugged re. legendaries and epics drop rates, whereas anectodal evidence would point to the fact that they were bugged (not one single S drop posted on the forum, that I have seen).
I cant be bothered but I really wish someone would take this to the CMA.
Evilprofesseur reported that he got a SR and 299G compensation for each pack opened.
I dont think this was handled correctly. This is probably breaking CMA rules. We basically bought CF packs for 1,599 G and did not get the advertised super rare that should have been included. In compensation they are awarding 299 G for each CF pack, which does not allow to purchase a GR super rare (GR ceramic costs 599 G). Granted, you get extra D/E cars and perhaps even a very small chance for legends / epics / urs if you use the compensation gold to buy GR ceramics, but I do believe GR cars have a higher value to players right now, so this is still misleading advertising as I see it, not adequately compensated.
Also we still have no definite proof that packs were not bugged re. legendaries and epics drop rates, whereas anectodal evidence would point to the fact that they were bugged (not one single S drop posted on the forum, that I have seen).
I cant be bothered but I really wish someone would take this to the CMA.
Evilprofesseur reported that he got a SR and 299G compensation for each pack opened.
That would actually be ok imo. Arturo also told me I would get a GR SR and 299G at first, but I only got 299G per pack, not the extra GR SR. I told him I did not get the extra car, he replied I can “keep the extra cars”... not even sure what he means by that. See below...
I am sorry but this is a big issue for me. Maybe I was looking for an excuse to quit but this whole debacle and the way it is being handled is completely putting me off...
Comments
This is simply not acceptable for falsely advertising these packs
If some of you want to chalk this up to a minor error that's your decision, but anything less than a full refund to everyone effected isn't sufficient imo.
AND the bugged packs are still for sale (haven't tested so happy to be wrong here).
I'll take a stand for those that may want to stay quiet.
Gacha games have to be held to an incredible level regarding there drop rates. Errors like these cannot happen.
@Hutch_Tim where are the packs which guarantees a German renaissance superrare for 299 Gold?
User or Hutch would be unfair.
Haven't bought one yet
Last 2 cars were GR
Fixed
Didn't buy any but I'm glad this was handled correctly in the end, at least in this case.
From the side of the law it's likely a gray area.
From the TOS from Apple/android/Amazon app stores it is definitely not.
I'm giving Hutch time to do what's right as they've been really good in the past before I go off in the deep end by contacting them.
Oh and on this touch point, I'd be very interested to see what the app stores policy on changing rarities on items pulled from loot boxes
And? Something usefull :-)
I hope not. What about the people that are not on the forum ???
Edit:Just reveived mine, thanks support for taking care of it.
Oooh an Epic... oh an RQ23 BMW Convertible... sigh, the rest the usual dross... and still no bloody RUF BTR
We basically bought CF packs for 1,599 G and did not get the advertised super rare that should have been included.
In compensation they are awarding 299 G for each CF pack, which does not allow to purchase a GR super rare (GR ceramic costs 599 G).
Granted, you get extra D/E cars and perhaps even a very small chance for legends / epics / urs if you use the compensation gold to buy GR ceramics, but I do believe GR cars have a higher value to players right now, so this is still misleading advertising as I see it, not adequately compensated.
Also we still have no definite proof that packs were not bugged re. legendaries and epics drop rates, whereas anectodal evidence would point to the fact that they were bugged (not one single S drop posted on the forum, that I have seen).
I cant be bothered but I really wish someone would take this to the CMA.
Got this answer from Matt...guess he is kidding me or someone have GR premiums for 299 Gold to buy?